In all events of cancellation prior to the dispatch of the purchased Products, AJIO shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.ģ.1.5. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting AJIO to process a cancellation by sending an email to Refund. Upon successfully placing an order on the Platforms and after AJIO has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.ģ.1.3. A User is permitted to fully or partially cancel orders prior to its dispatch from AJIO.ģ.1.2. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.ģ.1.1. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.Ģ.2. In keeping with AJIO’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at sets out AJIO’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms.
What is this Cancellation, Return and Refund Policy?Ģ.1. Reliance Retail Limited, a company incorporated under the laws of India, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“AJIO”) is a retail company which offers various retail solutions, including, through its website and its mobile and tablet applications (“Platforms”), various online lifestyle, fashion and electronics solutions, which inter alia facilitate the sale and purchase of electronics, toys, and lifestyle and fashion merchandise (“Products”) by users of the Platforms (“Users”).Ģ.
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